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Work experience
Residence Shift Leader
8 mo. Mar 2024 - Oct 2024
Address Sky View Hotel Emaar, Dubai
8 mo. Mar 2024 - Oct 2024
- Direct team to ensure timely task completion
- Supporting Duty Mangers on daily tasks
- Resolving guests complaints swiftly
- Training new team members according to the company policies
- Managed relationships between staff, resolving conflicts and addressing issues
Guest Service Agent
6 years Apr 2018 - Mar 2024
Address Downtown Hotel, Emaar , Dubai
6 years Apr 2018 - Mar 2024
- Completing check-in/check-out for residence guests
- Addressed guest requests promptly
- Managed financial transactions related to facility usage and leasing
- Maintained extensive awareness of hotel services and other necessary matters to provide information to the guests
- Handled guest complaints in a rational, calm and professional manner, providing smart solutions to maintain guest satisfaction
Guest Service Agent
3 years 4 mo. Dec 2014 - Mar 2018
Visak Hotel, Kyiv
3 years 4 mo. Dec 2014 - Mar 2018
- Completing check-in/check-out for hotel guests
- Handling financial transactions according to company guidelines
- Assisted the guests with their request timely
- Handled guest complaints calmly and professionally, providing smart solutions
- Training new team members according to company policies
Higher education
Kyiv University of Tourism Economics and Law, Kyiv Restaurant and Hotel Management
7 years Jan 2010 - Dec 2016
Languages
English - advanced, Russian - fluent, Ukrainian - fluent